Last Updated: September 2026
Because AIU Shop operates three different service models, refunds are handled according to the specific service used:
1. EcoRun Delivery (AIU Shop Managed)
Refunds are explicitly provided for EcoRun orders under the following conditions:
- The requested item is out of stock at the physical store.
- The wrong item was purchased and delivered by our runner.
- The item is damaged upon delivery.
The EcoRun delivery fee is calculated as a base delivery fee of RM 1.50 per 20 items (rounded up) plus an item picking fee of RM 0.40 per item. When an item is refunded for any of the reasons above, the item picking fee for that item is refunded as well; the base delivery fee is refunded if the entire order is refunded.
To request an EcoRun refund, please email support@aiushop.net or WhatsApp us at +967737283681 with your Order ID and photo proof within 24 hours of delivery.
2. Bunny-Shops (Student Micro-businesses)
AIU Shop does not issue refunds for purchases made from Vendor Shops. Vendors manage their own inventory, payments, and return policies. If you receive a faulty product, incorrect order, or experience a cancellation, you must resolve the refund directly with the Vendor.
3. Bunny-Bazaar (Peer-to-Peer)
AIU Shop does not issue refunds for Bunny-Bazaar transactions. All peer-to-peer sales are final unless otherwise agreed upon between the buyer and seller. Always inspect items in person during your campus meetup before transferring payment.